Booking Policy

Afrostyles Hair Salon – Booking Policy

 

Effective Date: 29/09/2025
 

Location: 135 Henley Beach Rd, Mile End SA 5031

 

Afrostyles Hair Salon is committed to providing a professional, respectful, and enjoyable experience for all clients. The following policies outline our booking procedures, responsibilities, and expectations.

 

1. Bookings

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1. Online & Phone Bookings

   • Clients can book appointments online via our website at afrostyles.net.au or by calling the salon on +61 447 079 553.

   • Online bookings are confirmed once payment is received or unless otherwise negotiated.

2. Extended Services

   • Services expected to take longer than 4 hours must be booked via phone or in person. This allows consultation to determine requirements, staff allocation, and preparation.

3. Service Selection & Changes

   • Once a service or style selection is made and booked, it cannot be changed within 48 hours of the appointment.

   • Changes outside of this window are subject to staff availability.

 

2. Cancellations & Rescheduling

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1. Cancellation Notice

   • Cancellations must be made at least 24 hours in advance for standard appointments.

   • For extended services (over 4 hours), a 48-hour notice is required.

2. Late Cancellations & No-Shows

   • Appointments cancelled without proper notice (as mentioned above) may incur a cancellation fee of up to 50% of the booked service.

   • No-shows (failure to attend the appointment) may result in the client being charged the full amount of the booked service.

3. Rescheduling

   • Rescheduling within the notice period is accepted. We will make every effort to accommodate preferred dates and times.

 

3. Salon Etiquette & Respect

1. Staff & Property

   • Clients are expected to treat all salon staff with respect and courtesy.

   • Aggressive or abusive behaviour will not be tolerated and may result in service refusal.

   • Clients are responsible for any damage caused to salon property during their visit.

2. Personal Belongings

   • Though our salon is a safe space, please keep personal belongings with you. Afrostyles Hair Salon is not liable for lost, stolen, or damaged items.

 

4. Liability & Safety

1. Client Responsibility

   • Clients must disclose any allergies, scalp conditions, or health issues that may affect the service.

   • Afrostyles Hair Salon is not responsible for adverse reactions caused by undisclosed conditions, products, or pre-existing hair treatments.

2. Service Limitations

   • While we aim to achieve the desired style, results may vary depending on hair type, length, texture, and previous chemical treatments.

 

5. Payments & Deposits

1. Payment Methods

   • Payment is accepted via card, EFTPOS, cash, or approved online payment methods (including bank transfer or via the online booking page).

2. Deposits

   • Certain services (e.g., high-demand stylists, extended bookings, or intricate styling) may require a deposit to secure the appointment. Deposits are non-refundable, except if the appointment is cancelled within the cancellation notice period.

 

6. Loyalty Program: “Get 25% Off Your 4th Style”

1. Eligibility

   • Clients receive 25% off their 4th paid style. Services must be fully paid at each previous appointment to qualify.

2. Redemption Rules

   • The 25% discount applies only to the 4th style booked under the same client account.

   • The offer cannot be combined with other promotions, discounts, or gift cards unless specified.

3. Booking & Cancellation

   • Loyalty appointments are subject to the same booking, cancellation, and rescheduling policies as standard services.

   • Missed appointments or late cancellations may result in forfeiture of the loyalty discount.

4. Non-Transferable

   • The discount is personal and non-transferable.

 

7. Privacy & Online Bookings

1. Online Booking Security

   • All online booking information is securely stored and will only be used for appointment management and marketing with consent.

2. Data Accuracy

   • Clients must provide accurate contact information. Afrostyles are not liable for missed communications due to incorrect client details.

 

8. Additional Policies

• Walk-ins are accepted subject to availability, but priority is given to booked appointments.

• Children under 16 must be accompanied by a parent or guardian.

• Afrostyles Hair Salon reserves the right to refuse service to anyone who violates these policies.

 

By booking an appointment with Afrostyles Hair Salon, you agree to comply with the above policies.

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Contact us for more details